Returns & Exchanges
At Borough Kitchen, we want you to be completely satisfied with your premium cookware. If you are not happy with your purchase, you can return unused items in their original packaging within 30 days for a full refund or exchange.
Check Eligibility
Ensure your items are unused, in their original packaging, and accompanied by a proof of purchase to qualify for a return.
Package Your Items
Securely wrap your kitchenware in its original box and include the completed returns form found on the back of your delivery note.
Send to Our Warehouse
Ship your package via a tracked courier service to our central London warehouse or drop it off at any of our physical boutique locations.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing