Frequently Asked Questions
Everything you need to know about shopping with Borough Kitchen.
What are your standard shipping rates and delivery times?
We offer standard shipping across the UK within 3-5 business days. Orders over £50 qualify for free delivery, while a flat rate of £4.95 applies to smaller orders.
Do you offer international shipping for kitchenware?
Yes, we ship to many international locations. Shipping costs and delivery timelines are calculated at checkout based on your destination and the weight of the items.
What is your return policy for unused items?
We accept returns on unused products in their original packaging within 30 days of purchase. Please note that for hygiene reasons, certain items like knives and opened textiles may be subject to inspection.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a tracking link from our courier partner to monitor your delivery in real-time.
Are your products covered by a manufacturer's warranty?
Most of our high-quality cookware and appliances come with a manufacturer's warranty. Specific details can be found on the individual product pages or by contacting our support team.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.